It’s 2021 and the competition between customer service software providers is still going strong. Zoho and Freshdesk are two of the leading contenders in the field. In this article, we’ll take a look at how they compare in terms of features, pricing, usability, and support. We’ll also provide a final verdict to help you decide which one is right for your business.

Overview of Zoho and Freshdesk

Zoho is a suite of cloud-based business software solutions that includes customer service software. It offers features such as ticketing, live chat, and customer self-service. Freshdesk is also a cloud-based customer service software that offers ticketing, live chat, and customer self-service. Both Zoho and Freshdesk offer a wide range of features and integrations with third-party applications.

Features Comparison

When it comes to features, Zoho and Freshdesk have a lot in common. Both offer ticketing, live chat, and customer self-service. However, Zoho offers additional features such as an integrated knowledge base, customer feedback surveys, and customer segmentation. Freshdesk also offers features such as multi-channel support, automations, and reporting.

Pricing Comparison

When it comes to pricing, Zoho and Freshdesk have similar pricing models. Zoho offers a free plan that allows up to three agents and 10,000 tickets per month. Its paid plans range from $20 to $80 per month per agent. Freshdesk also offers a free plan that allows up to three agents and unlimited tickets per month. Its paid plans range from $15 to $89 per month per agent.

Usability Comparison

Both Zoho and Freshdesk have easy-to-use interfaces that make it easy for agents to manage customer inquiries and provide support. Zoho has a modern and intuitive user interface that is easy to navigate. Freshdesk also has a modern and intuitive user interface that is easy to use.

Support Comparison

Zoho and Freshdesk both offer excellent support. Zoho offers support via phone, email, and live chat. Freshdesk also offers support via phone, email, and live chat. Both companies also offer extensive online resources such as tutorials, user guides, and FAQs.

Final Verdict

Both Zoho and Freshdesk are excellent customer service software solutions. Zoho offers additional features such as an integrated knowledge base and customer feedback surveys. Freshdesk offers features such as multi-channel support and automations. When it comes to pricing, both companies offer a free plan and paid plans ranging from $15 to $89 per month per agent. In terms of usability, both Zoho and Freshdesk have modern and intuitive user interfaces. Both companies also offer excellent support via phone, email, and live chat.

In conclusion, both Zoho and Freshdesk are excellent customer service software solutions. They both offer a wide range of features, pricing plans, usability, and support. Ultimately, it comes down to which features are most important to your business. We hope this article has helped you make an informed decision.